What to do in the
event of damages?
Block your card
Have your card blocked immediately in case of theft, loss or suspicious transactions. Similarly, you should block your card if it is swiped by a card machine. To do this, contact your card issuer.
Do not waste time:
- Save the emergency contact number for your card issuer in your mobile phone.
- Always carry the card number with you.
- Make a note of the time when the card is blocked.
File a complaint
If you have been a victim of card fraud, the first thing to do is to inform your card issuer. You should then report the fraud to the police. By doing this, you will help the police be aware of any new scams and identify the perpetrators.
Please have the following details ready for the police:
- Account and card number
- Blocking date and time
- Date, time and place of the fraudulent transaction
- Were there any other suspicious transaction attempts?
- Can you trace how and when the perpetrators got hold of your card, card information and/or PIN?
